AI Opportunity Assessment
We sit with your team, map how work actually flows, and rank every task by time saved, risk, and effort. You leave with a clear roadmap and a fixed-price quote.
- Workflow mapping
- ROI-ranked shortlist
- Data & security review
AI consulting for small & medium businesses
AI agents run the busywork.
You run the business.
We find the workflows that drain your team's time, then design, build, and run AI agents and agent teams that handle them, so you can focus on customers instead of technology.
- No technical team needed
- Works with your existing tools
- Humans approve what matters
Agents that work inside the tools you already use
Microsoft 365
Google Workspace
Slack- Microsoft Teams
QuickBooks
Xero
HubSpot
Salesforce
Shopify
Stripe
Zendesk
Calendly
Airtable
Notion
Small businesses are already moving
The question is no longer whether to use AI, but which work to hand to it first.
0%
of U.S. small business owners are using or actively testing AI tools
Bluevine 2026 Small Business AI Trends, 942 owners
0 hrs
median time per week owners save with AI, before any custom agents
SBE Council 2026 Small Business Technology Survey, 517 employers
24/7
agents answer, triage, and follow up while your team is offline
No extra headcount, no overtime
Services
AI consulting from first idea to running agents
One partner for the strategy, the build, and the upkeep, so you never have to become an AI expert.
Workflow Automation
Connect the apps you already pay for so information moves on its own: forms into your CRM, orders into accounting, approvals into Slack or Teams.
- No more copy and paste
- Fewer errors
- Instant hand-offs
Custom AI Agents
Agents trained on your documents and policies that answer customers, qualify leads, draft quotes, book appointments, and update your systems.
- Email, chat & voice
- Trained on your knowledge
- Takes action, not just answers
AI Agent Teams
Several specialised agents, coordinated by an orchestrator, run a whole process end to end, from first enquiry to paid invoice, and stop for your approval where it matters.
- End-to-end processes
- Human-in-the-loop checkpoints
- Full activity log
Managed AI Operations & Training
AI isn't set-and-forget. We monitor your agents, tune them as your business changes, add new skills, and train your staff to work alongside them with confidence.
How it works
Watch an AI agent team handle real work
Pick a workflow. Each one shows where agents do the work and where a person stays in control.
Agent teams
Your new digital team, managed by you
Instead of one do-everything bot, we build small teams of agents with clear jobs, the same way you'd organise people. An orchestrator hands out work, specialists do it, and a reviewer checks it before anything reaches a customer.
- Clear roles. Each agent does one job well, which makes it reliable and easy to improve.
- Least-privilege access. Agents only touch the systems their job needs.
- You stay in charge. Payments, contracts, and anything customer-sensitive wait for a human yes.
- Everything logged. See what each agent did, when, and why.
👤
YouSet goals · approve key steps
🧭
Orchestrator agentPlans the work & assigns tasks
📥IntakeReads & sorts
🔎ResearchLooks things up
✍️WriterDrafts replies
✅ReviewerChecks quality
In the real world
How AI agents are helping small businesses
The pattern is the same everywhere: find the repetitive work nobody enjoys and give it to an agent.
A dental group stopped losing patients to voicemail
A two-location dental practice put an AI receptionist on the calls it had been missing. The agent answers, checks availability, and books patients straight into the schedule.
Missed calls answered / month~500
A six-person bookkeeping firm cleared its receipt backlog
Serving 30 small-business clients, the firm had an agent read every receipt and invoice, suggest the right account, and queue it for a quick human check before it posts to the ledger.
ReceiptAgent codesQuick checkPosted
Quotes went from an afternoon to a coffee break
A quoting agent pulls specs and price lists, drafts the quote, and flags anything unusual for review. The reported result: each quote dropped from about 3 hours to 5 minutes, with about 90% fewer errors.
Before3 hrs
With agent5 min
Most routine calls never needed a hand-off
A voice agent trained on a company's policies handled order status, hours, and booking questions, passing only the tricky conversations to staff with a full summary attached.
93%of calls resolved without a human hand-off
Examples are publicly reported by small businesses and AI providers during 2025–2026. They illustrate what's possible and are not My Team Factory client results. Your results depend on your processes and data, which is exactly what our assessment measures.
See step-by-step examples of everyday agents:
Final step
An agent that watches flight prices and books at your price
Booked at $612, under Ana's $620 target. The e-ticket is in her inbox and the agent stops watching.
Final stepAn agent that chases your unsigned quotes
Day 6: the $4,850 quote is signed. The day 10 nudge is cancelled and follow-up stops.
Final stepAn agent that checks if a translation is on track
After Tom chose, 3,500 words moved to Piotr. Lena and Piotr delivered Fri 13 Nov, at 10 and 11 am.
Final stepAn agent that counts revision rounds
Jordan approves the $140 change request for round 3. It goes on the invoice, and the log keeps the evidence.
Final stepAn agent that checks your cleaner is confirmed
Fri 6:25 pm: Lena says yes, 3 of 3 homes are confirmed, and the agent stops for Saturday.
Why a focused AI partner beats the alternatives
Big consultancies are built for enterprise budgets. DIY tools leave you to become the expert. We sit in between.
DIY tools
Large consultancy
My Team Factory
Sized for SMB budgets✓✕✓
Done for you✕✓✓
Starts with your workflows, not a tool✕✓✓
Fixed-price first project–✕✓
Ongoing tuning & support✕$$$✓
Process
Start small, prove value, then scale
Every engagement begins with one workflow and a measurable goal.
-
01
Discover
A free call to understand your business, goals, and where time is going.
-
02
Assess
We map workflows, measure the baseline, and deliver a prioritised AI roadmap with a fixed quote.
-
03
Pilot
We build the first agent, demo progress weekly, and launch it with human approval switched on.
-
04
Scale & run
Once results are proven, we add agents, form teams, and keep everything monitored and improving.
Questions business owners ask us
What is an AI agent?
An AI agent is software that can read a request, decide what to do, and take action in your tools, such as replying to an email, booking an appointment, or updating your CRM. Unlike a simple chatbot, it completes tasks rather than only answering questions.
What is an AI agent team?
An AI agent team is a group of specialised agents that each handle one part of a process, such as intake, research, drafting, and quality checks, coordinated by an orchestrator agent. People approve the steps that matter.
Do we need technical staff to use AI agents?
No. We design, build, connect, and maintain the agents. Your team works with them through the tools they already use, like email, Slack, Teams, or your CRM.
Is our business data safe?
Agents get only the access each task needs, sensitive actions require human approval, and every action is logged so you can review what happened.
How do we get started with AI consulting?
Book a free discovery call. We then run an AI opportunity assessment of your workflows and give you a prioritised roadmap and a fixed-price quote for the first agent.
Will AI replace our employees?
Our goal is to remove repetitive work so your people spend their time on customers, sales, and the craft of your business. Agents handle the busywork; people make the decisions.
Free AI assessment
Tell us what's eating your team's week
Describe the task you'd most like to never do again. We'll reply within one business day with ideas on how an AI agent could take it on.
- Free 30-minute discovery call
- Plain-English recommendations
- No obligation